Full Job Description

Playwire is a full-service digital innovation partner that specializes in online advertising and proprietary technologies to help publishing brands grow in the gaming and entertainment verticals. Our mission is to drive revenue and engagement through cutting-edge solutions tailored to the needs of our partners.

We are seeking an Account Manager to play a pivotal role in building and maintaining strong customer relationships while ensuring an exceptional experience with Playwire’s products and services. This dynamic role involves optimizing publisher accounts, managing partner onboarding, and serving as a key point of contact for customer communication.

No two days are the same—you’ll collaborate with internal teams to solve challenges, address partner inquiries, oversee key accounts, and proactively identify growth opportunities. If you thrive in a fast-paced environment and enjoy making a meaningful impact, this role is for you.

Essential Functions:

Provide speedy and proficient assistance to strategic partners, addressing their questions and concerns.
Efficiently manage key accounts while ensuring timely handling of other requests.
Establish a regular cadence of communication with all partners, ensuring Playwire remains top of mind.
Respond to and resolve customer inquiries of all types within designated SLAs.
Manage executive-level client interactions, including quarterly business reviews and strategic brainstorming.
Stay up-to-date on all new product releases and process management relevant to partner onboarding and maintenance.
Remain informed about industry news and changes in digital advertising standards and practices.
Collaborate cross-functionally with technical support, yield, and product teams to resolve issues or proactively improve the customer experience.
Proactively seek growth opportunities with partners and make suggestions for optimizing their performance.
Maintain an intimate knowledge and understanding of Playwire's systems and partner operations.
Gather, analyze, and interpret data to provide suggestions for proactively optimizing growth opportunities for partners.
Responsible for managing a book of business with revenue ranging from $500K to $2M.

Qualifications:

Bachelor’s degree or equivalent, with a preference for candidates with digital advertising industry experience.
2+ years of experience with websites, digital advertising, and using an ad server such as Google Ad Manager.
2+ years of experience working with Analytics tools and platforms such as Google Analytics, Tableau, and MOAT.
Strong proficiency in Google Suite and advanced Excel skills.
Familiarity with CRMs such as HubSpot.
Exceptional attention to detail.
Strong organizational and problem-solving skills.
Ability to effectively prioritize tasks and manage multiple workflows.
Excellent customer service skills.
Strong written and verbal communication skills.