Technical Account Manager

Playwire is a full-service digital innovation partner specializing in online advertising and proprietary technologies to elevate publishing brands.

As part of our continued growth, we are seeking a Technical Account Manager to optimize publisher accounts and drive revenue through data-driven strategies. In this role, you will lead partner onboarding, build strong client relationships, and ensure top performance from our inventory. You'll handle partner inquiries, manage key accounts, maintain clear communication, and proactively identify growth opportunities in this dynamic, multifaceted position.

Essential Functions:

• Gather, analyze, and interpret data to provide suggestions for proactively optimizing growth opportunities for partners. Provide speedy and proficient assistance to strategic partners, addressing their questions and concerns.

• Proactively seek growth opportunities with partners and make suggestions for optimizing their performance.

• Efficiently manage key accounts while ensuring timely handling of other requests.

• Establish a regular cadence of communication with all partners, ensuring Playwire remains top of mind.

• Independently respond to and resolve partner inquiries of all types with minimal assistance.

• Stay up-to-date on all new product releases and process management relevant to partner onboarding and maintenance.

• Conduct outreach for additional inventory from partner networks during high-demand periods.

• Maintain an intimate knowledge and understanding of Playwire's systems and partner operations.

• Work closely with the Revenue Operations team, Analytics, Product, and Sales teams to identify, pursue, and implement revenue-boosting opportunities.

• Remain informed about industry news and changes in digital advertising standards and practices.

Qualifications:

• 2+ years of experience with websites, digital advertising, and using an ad server such as Google Ad Manager.

• 2+ years of experience working with Analytics tools and platforms such as Google Analytics, Tableau, and MOAT.

• Ability to manage a book of business ranging from $5M - $10M+ in revenue.

• Strong proficiency in Google Suite and advanced Excel skills.

• Familiarity with CRMs such as HubSpot.

• Exceptional attention to detail.

• Strong organizational and problem-solving skills.

• Ability to effectively prioritize tasks and manage multiple workflows.

• Excellent customer service skills.

• Strong written and verbal communication skills.

• Ability to comprehend and follow written and verbal instructions.